Darling, at Mini Aura Shop, we want your experience to be as delightful as our feminine treasures. Below you’ll find all the details about our shipping and returns policies, crafted with the same care we put into our delicate designs.
Shipping Information
We ship our Pink Collection, Denim, Dresses, and all other feminine treasures worldwide (excluding some Asian and remote areas).
Order Processing: 1-2 business days
Shipping Options:
- Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after dispatch)
- Free Shipping: Available for orders over $50 via EMS (15-25 business days after dispatch)
Please note: Delivery times may vary during peak seasons or due to customs processing. We recommend ordering early for special occasions!
Our Return Promise
We accept returns and exchanges within 15 days of receiving your order. To be eligible for return:
- Items must be unworn and unwashed
- In original condition with all tags attached
- In original packaging
Non-Returnable Items: For hygiene reasons, we cannot accept returns on final sale items, underwear, Mini dresses with removed tags, or Shorts with removed tags.
How to Return or Exchange
- Contact Us: Email [email protected] with your order number and return request within 15 days of delivery.
- Wait for Approval: Our team will respond within 2 business days with return instructions.
- Package Your Items: Carefully repackage in the original packaging.
- Ship Back: Send to:
Mini Aura Shop Returns
1536 North Main Street
Salinas, US 93906 - Receive Refund/Exchange: Processed within 5 business days after we receive and inspect your return.
Refund Information
Refunds will be issued to your original payment method within 7-10 business days after we receive and inspect your return.
Please note:
- Original shipping fees are non-refundable
- International returns may be subject to non-refundable customs fees
- PayPal refunds may take 3-5 additional days to process
Exchange Policy
We’re delighted to exchange your item for a different size or color from our Long Sleeve or Sommer Ray collections. Simply follow the return process above and indicate your exchange preference.
Damaged or Incorrect Items
If your dress arrives damaged or incorrect, please contact us immediately at [email protected] with photos of the issue. We’ll arrange a replacement or refund at no additional cost to you.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. We recommend using a trackable shipping service as we cannot be responsible for lost return packages.
Still Have Questions?
Our customer care team is here to help you twirl with confidence. Contact us at [email protected] with any questions about shipping or returns.
With love,
The Mini Aura Team